Lilly Eggert

Credentials: WalkMe

Position title: Professional Services Team Lead

Photo of Lily Eggert

Major: Journalism (Strategic Communications emphasis)

Certificate: Digital Studies

Graduation Date: May 2016

What does a typical day in the office look like for you?

To give you some background, WalkMe is a software that helps users learn how to complete complex processes on a website through on-screen guidance. So, my day-to-day role mainly involves overseeing the technical aspects of every WalkMe software implementation that comes through my team. Essentially, my job is to both be a project manager and a product expert. This includes training customers on how to best use our product, building solutions for our customers based on their business needs, and following UX writing standards to ensure the guidance turns into a good end-user experience.

How did you end up at WalkMe?

After graduation, I moved to New York City without a solid job lined up and I immediately started submitting applications. I was very fortunate to be quickly recruited for an implementation analyst role at WalkMe. Since then, I’ve been promoted to senior implementation analyst and then to my current role as a professional services team lead.

How has Digital Studies influenced your career path?

Since I majored in Journalism, I expected to find some sort of communications role right after college. With the additional skills I gained from the Digital Studies Certificate, most notably HTML and CSS, I was able to stand out to recruiters in the tech industry. Every class that I took for the certificate helped expand my knowledge and vocabulary to become a fluent digital creator.

Do you have any advice for current students?

Take classes that don’t necessarily line up with your major or what you think you’re interested in; you never know what doors they will open or what you will learn! Also, get involved in extracurriculars, learn how to sail on Lake Mendota, and spend lots of time at the Terrace and Lakeshore Path.

What achievement are you most proud of in your professional career thus far?

I am really proud of being able to break into and succeed in the tech industry. I still do some writing on the side, including for WalkMe’s blog, so I am able to flex that Journalism-fueled muscle while diving further into a more technical role where I am constantly learning something new.